Refund Policy

Last updated: May 1, 2026

We stand behind our work. The intent of this Refund Policy is simple: if Portfolio Mentor is not the right fit, you should get your money back without friction. Read on for the full detail.

1. The 30-Day Money-Back Guarantee

For first-time subscribers to any paid plan, we offer a no-questions-asked refund within thirty days of your initial purchase. To request a refund, email [email protected] from the email address on your account. We process refunds within five business days back to the original payment method. If your bank takes longer to surface the refund on your statement, we will share the acquirer reference number on request.

The thirty-day window covers both monthly and annual plans. It applies regardless of how often you used the Service during that period. We do not penalize active use.

2. After the 30-Day Window

After the initial thirty-day guarantee, refunds are issued only when one of the following applies:

• The Service has been materially unavailable for an extended period through our fault. “Materially unavailable” means at least four consecutive hours of full outage on a paid plan.
• You were charged in error, duplicate billing, charges after a cancellation should have taken effect, or charges to a card you did not authorize.
• A specific refund right is required under your local consumer-protection law (for example, the EU “right of withdrawal” under Directive 2011/83/EU for digital services purchased online).
• You purchased an annual plan, suffered a documented life event (job loss, serious illness, bereavement) within ninety days of the purchase, and we have not yet provided more than ten percent of the service term, in which case we will issue a pro-rated refund as a goodwill gesture.

3. Cancellations

You can cancel your subscription at any time from your account settings, with no cancellation fee and no awkward “are you sure” dialogs that try to talk you out of it. Cancellation takes effect at the end of your current billing period, you continue to have full access until then, and your account does not auto-renew thereafter. We do not pro-rate partial months. We also do not delete your data on cancellation, you keep access to your dashboard, your reviews, and your uploaded portfolios; only the paid features are turned off.

4. Annual Plans

Annual plans cancelled within thirty days of purchase are fully refundable. After thirty days, you retain access for the remainder of the paid year and the plan does not auto-renew. If you request a refund between thirty and ninety days of purchase under one of the goodwill conditions in section 2, we issue a pro-rated refund for the unused portion of the year, calculated as annual price × (days remaining ÷ days in year).

5. Free Trials

If your plan includes a free trial, you will not be charged until the trial period ends. Cancel before the trial ends to avoid any charge, we will email you a reminder forty-eight hours before the first charge so cancellations are easy. Trials are designed to be a free preview, not a way to use the Service for free repeatedly: if a single payment method or single email address opens more than three trials in a calendar year, we may decline the fourth.

6. Education and Team Plans

Education and team plans purchased through invoicing have refund terms set by the invoice. If the invoice is silent, the standard thirty-day money-back guarantee applies, pro-rated against the number of seats activated.

7. Chargebacks

Please contact us before initiating a chargeback. Chargebacks cost us a fixed acquirer fee, take six to eight weeks to resolve, and can usually be handled by us in a single email instead. Chargebacks initiated without prior contact may result in account suspension because the dispute process locks the account against further use until resolved. If we issued a refund and you chargeback the same transaction, you may be liable for the refund amount.

8. How to Request a Refund

Email [email protected] with:

• The email address on your account.
• The approximate date of the charge and the last four digits of the card (for verification).
• The reason for the refund, optional, but the feedback genuinely helps us improve the Service. We never reject refunds based on the reason.

You will receive a confirmation within one business day, the refund within five business days, and a receipt for tax purposes within ten.

9. Currency and Taxes

Refunds are issued in the same currency you were charged in. The amount refunded is the gross amount you paid, including any applicable VAT or sales tax. If currency exchange has moved between charge and refund, your bank may credit a slightly different local-currency amount, that variance is between you and your bank, not us.

10. Questions

If you are not sure whether your situation qualifies, just write to us. We will tell you in plain English what we can do, and we will err on the side of saying yes.